A new study, involving 865 Chinese consumers, reveals that AR technologies significantly enhance customer engagement in online fashion retail by creating immersive shopping experiences. Researchers examined four key AR features: realism, interactivity, personalization, and usability. They found that all positively influences psychological immersion. This heightened immersion encourages customers to advocate for brands through recommendations and actively participate in co-creation activities, such as providing feedback and contributing ideas. Interestingly, psychological immersion did not significantly influence basic shopping participation, suggesting that immersive AR experiences are particularly effective in fostering deeper emotional connections and brand loyalty rather than simply encouraging routine shopping interactions.

The findings highlight the importance of designing AR shopping experiences that prioritize realistic visualizations, personalized interactions, and engaging features to strengthen customer relationships. The study also identified differences in consumer motivations, showing that risk-averse shoppers are less likely to translate immersion into creative engagement, while highly promotion-focused consumers may respond less positively to immersive experiences in certain contexts. For fashion retailers, the research suggests that AR should be viewed not merely as a product visualization tool but as a strategic technology for encouraging brand advocacy, customer creativity, and long-term engagement. However, the researchers acknowledge limitations related to the study's reliance on self-reported survey data and its focus on young Chinese consumers.
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